1215 Louisiana Ave, Suite 100, Winter Park, Florida 32789
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Couples counseling in Winter Park and the Central Florida area.

Couples: Frequently Asked Questions

Is health insurance accepted?

We are not currently a provider on any insurance panels; however, there are benefits to paying out of pocket:

  • Your insurance company will not have access to any of your mental health records.
  • Any diagnosis you receive will not become a part of your medical records.
  • You and your therapist get to decide how frequent and how many sessions you are allowed to attend.
  • Therapy can end when it feels right – not because additional sessions have not been authorized.

Also, you may be eligible for reimbursement from your insurance company. Consult with your insurance company regarding this option. We can provide necessary paperwork to assist with the reimbursement process. 

My significant other will not come to couples therapy. What should I do?

Couples therapy is most effective when both partners are willing to engage in therapy. If your partner does not want to attend, it would be good to explore their concerns about it and express how you think it could be helpful. Also, feel free to contact us for a consultation. 


Individual counseling can also be helpful for you to address your individual concerns about the relationship.

I am not sure if I want to continue my relationship. Should I still come to couples therapy?

Couples therapy is a good place to have a discussion about whether or not to continue the relationship. Since that will ultimately impact your partner, attending counseling with them and the guidance of a couples therapist can allow for an effective way to address the concerns about continuing the relationship. Regardless of what decision is made, couples counseling can be helpful in providing support with the separation or with repairing the relationship. 


Individual counseling may be appropriate, if you are not comfortable in exploring your concerns about continuing the relationship with your partner present. 

We've already tried couples therapy in the past. How do we know couples therapy will work this time?

There could be various reasons why couples therapy did not work previously:

  • Not having a strong therapeutic alliance with your couples therapist
  • You or your partner not feeling ready to address difficult issues
  • Endng couples therapy prematurely 
  • You may have began to implement the skills and insights learned in couples therapy, but sometimes need a “booster” session to revisit issues and strengthen what has already been effective. 

There are no guarantees in couples therapy. However, at Heartfelt Counseling Center we assess for what was helpful and not helpful in previous couples therapy experiences. This information helps to tailor a treatment plan that is unique to the couple and attempts to prevent repeating what has not been effective for the couple in the past. 

We've already filed for divorce or ended the relationship. Is it too late to start couples therapy?

Therapy is often most effective when you attend after beginning to notice issues in your relationship or when you would like to strengthen your relationship, rather than waiting for issues and negative emotions to build up. 


If the relationship has already ended or a divorce has been filed, there is still hope. The hope lies in the willingness for each partner to commit in doing the work in rebuilding their marriage. 


If one or both partners are ready to move on from the relationship, couples therapy can help facilitate closure. Time in couples therapy will be used to begin making peace with the end of the relationship, explore what you and your partner can learn and take forward. Also, if contact is expected or necessary after the ending of the relationship, couples therapy can help couples work through issues such as communicating effectively after the relationship.  

 

“Marriage counseling is hard work and there are no guarantees. But you are wise to invest the time to find out if your marriage can be improved.” -Terry Gaspard, LISW

Do you offer other forms of counseling such as group or family therapy?

Currently, we primarily provide individual and couples counseling to adults. If you are looking for group or family counseling, for you or your children and you would like to use your health insurance, you can start with contacting them. Feel free to also contact us for possible referrals.

Individuals: Frequently Asked Questions

Is health insurance accepted?

We are not currently a provider on any insurance panels; however, there are benefits to paying out of pocket:

  • Your insurance company will not have access to any of your mental health records.
  • Any diagnosis you receive will not become a part of your medical records.
  • You and your therapist get to decide how frequent and how many sessions you are allowed to attend.
  • Therapy can end when it feels right – not because additional sessions have not been authorized.

Also, you may be eligible for reimbursement from your insurance company. Consult with your insurance company regarding this option.  We can provide necessary paperwork to assist with the reimbursement process.  

I usually talk to family and friends about my concerns. Why should I consider going to therapy?

It is great to have a personal support system! In fact, it is often encouraged that clients utilize friends and family for support. 


A professional therapist provides support in a way that helps you learn new skills to address your concerns. A treatment plan is developed by you and your therapist to help address concerns in a different and more effective way. The therapist listens without judgement and is focused on you and your goals. Also, therapy is confidential. You won’t have to worry about others “knowing your business."

Should I take medication instead of go to therapy?

Medication can be effective in decreasing symptoms, but does not address the root of the problem. The work with a therapist is designed to explore core issues and teach strategies that can help you accomplish your personal and/or relational goals.


Clients sometimes choose to take medication in conjunction with therapy, which can also be effective. Consult with your doctor if you are considering medication. 

How long does therapy last and what should I expect?

Everyone has different circumstances that can impact how long they attend therapy. The length of time therapy can take for you to reach your goals also depends on other factors including your readiness, willingness and commitment to doing the work inside and outside of session. 


Your active participation is important to your success. Therapy is typically once a week. It’s the work you do outside sessions that will really help you see progress. Your therapist will assist you in setting up short-term goals to work on in between sessions. These short-term  goals will lead you towards meeting long-term goals.

I’ve already tried therapy in the past. How do I know therapy will work this time?

There could be various reasons why therapy did not work previously:

  • Not having a strong therapeutic alliance with your therapist
  • Not feeling ready to address difficult issues  
  • Endng therapy prematurely 
  • You may have began to implement the skills and insights learned in therapy, but sometimes people need a “booster” session to revisit issues and strengthen what has already been  effective. 

There are no guarantees in therapy. However, at Heartfelt Counseling Center we assess for what was helpful and not helpful in previous therapy experiences. This information helps tailor a treatment plan that is unique to you and attempts to prevent repeating what has not been effective in past treatment. 

Do you offer other forms of counseling such as group or family therapy?

Currently, we primarily provide individual and couples counseling to adults. If you are looking for group or family counseling, for you or your children and you would like to use your health insurance, you can start with contacting them. Feel free to also contact us for possible referrals.